Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use personal information for the following purposes:

• Processing, confirming, and fulfilling orders.
• Arranging delivery and sharing tracking updates.
• Responding to enquiries and providing customer support.
• Processing eligible cancellations, returns, exchanges, and refunds.
• Maintaining transaction records and meeting accounting and tax obligations.
• Detecting fraud, preventing unauthorized activity, and protecting website security.
• Improving our products, services, and website experience.
• Sending promotional communications where legally permitted and, where required, with your consent.
• Complying with applicable legal and regulatory obligations.

We will not use personal information for purposes incompatible with the purposes disclosed to you, except where permitted by law.

3. Legal Basis and Consent

We handle personal information in accordance with applicable Indian data protection and privacy laws.

Depending on the circumstances and the laws in force, we may process information to fulfil your order, respond to your requests, comply with legal obligations, protect our legitimate business interests where permitted, or act on valid consent.

Where processing requires consent, you may withdraw that consent through the method we provide or by contacting us. Withdrawal does not invalidate processing lawfully completed before withdrawal.

4. Sharing of Information

We do not sell your personal information.

We may share relevant information with:

• Payment gateways and payment processing providers.
• Courier companies and logistics partners.
• Website hosting and technical service providers.
• Customer support and communication platforms.
• Analytics and security providers, where applicable.
• Professional advisers, auditors, or authorities where required for legitimate business or legal purposes.

We limit disclosures to information reasonably necessary for the relevant purpose and expect service providers to handle the information in accordance with applicable requirements.

We may also disclose information where required by law or necessary to establish, exercise, or defend legal claims.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, financial records, fraud prevention, dispute resolution, and legal compliance.

Retention periods depend on the type of information and the applicable legal requirements. When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to lawful retention obligations.

6. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic transmission or storage method is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

7. Your Rights and Requests

Subject to applicable law, you may have the right to request access to, correction of, or deletion of personal information, withdraw consent where applicable, and raise a complaint concerning our handling of your information.

You may also opt out of promotional emails by using the unsubscribe mechanism included in those communications, where available.

To submit a privacy request, contact contact@reshamcraft.com. We may request reasonable information to verify your identity before processing the request. We will handle requests within the applicable legal timeframe.

8. Third-Party Services

Our website may use third-party services for payment processing, hosting, delivery, analytics, or other functions. Those services may process information under their own terms and privacy practices.

We are not responsible for the independent privacy practices of third-party websites or services that we do not control. Please review their policies where relevant.

9. Children's Privacy

Our website is intended for general shoppers. We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If you believe that personal information has been collected unlawfully from a child, contact us so we can review the matter and take appropriate action.

10. International Transfers

Our website or service providers may process information using infrastructure located outside India. Where personal information is transferred internationally, we will comply with applicable Indian law and any restrictions or safeguards that apply to the transfer.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal obligations.

The revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or seek consent for material changes.